Customer Service Representative - State Farm Agent Team Member
Full Time • Winter Haven - FL
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2024 after spending seven years as a State Farm agent aspirant while earning my bachelor’s degree in business management from Rollins College. Before joining State Farm, I worked as a server, and I’ve always been driven by the goal of owning my own business and doing work that truly matters. Today, our team has grown to seven members, and we’re focused on building something that’s both high-performing and purpose-driven.
I opened my agency in 2024 after spending seven years as a State Farm agent aspirant while earning my bachelor’s degree in business management from Rollins College. Before joining State Farm, I worked as a server, and I’ve always been driven by the goal of owning my own business and doing work that truly matters. Today, our team has grown to seven members, and we’re focused on building something that’s both high-performing and purpose-driven.
Community involvement is important to us, and we stay active through organizations like the Hispanic Heritage Foundation, Hillsborough Community College, and Ashley’s Hope to Dream. We offer strong work-life balance and reimburse licensing costs to support long-term growth. Our office culture is competitive in the best way — high-energy, nationally competitive, and deeply rooted in teamwork and positivity.
We’re looking for driven individuals who want to grow, push themselves, and succeed as part of a collaborative, high-performing team.
We’re looking for driven individuals who want to grow, push themselves, and succeed as part of a collaborative, high-performing team.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jessica Cruz Phung - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $45,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Winter Haven, FL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none